Job Fair 2014

Thursday, March 13, 2014
Campbell Student Union Social Hall
1:00 p.m. - 4:00 p.m.

Thank you to our Gold Sponsors

Tips to get ready for Job Fairs

Get in Shape for Job Fair 2014 Workshop

Wed.Mar.53:00 pm-4:00 pmCLEV 418
Tues.Mar.1112:15 pm-1:30 pmBACO 211

Employer registration is on-going.
Be sure to check this website for updates!

Current Job Fair 2014 Participants:

120 Church Street
Buffalo, NY 14202

Organizational Description: The Adam's Mark Hotel is the premier Hotel of Western New York. Featuring 486 Guests Rooms, 72,000 square feet of Banquet space, and Harbor Bistro and Bar.  

1404 Sweet Home Road / Suite 1
Amherst, NY 14228

Organizational Description: AFLAC is the world's largest provided of supplemental programs that pay cash to policy holders above and beyond any other form of insurance. Programs are offered by employers and paid for by the employees through the ease of payroll deduction. Programs include but are not limited to: disability, life insurance, dental, vision, cancer care, hospital confinement. 

1285 Elmwood Avenue
Buffalo, NY 14222

Organizational Description: The Albright-Knox Art Gallery is dedicated to enhancing the understanding and appreciation of contemporary and modern art. As a hub of artistic and cultural energies, it strives to be an inspiring educational resource for all audiences. Museum Internship Program The Museum Internship Program at the Albright-Knox Art Gallery is designed to provide an educational experience in a museum environment to undergraduate students, graduate students, and recent graduates (within one year of graduation). Internships are available throughout the school year in Fall and Spring Sessions, as well as during the summer. Under the supervision of a department head and key staff members, interns will participate in daily administrative and research activities conducive to their academic and professional growth. Students who wish to obtain academic credit for their internship may do so and must make their own arrangements with their college or university. Open Positions SECURITY GUARD Apply on line: Duties & Responsibilities: •Ensures physical security for protection against intrusion. •Performs routine security patrols. •Procedural security to include enforcing the Gallery's key and security badge control policy and detection of embezzlement. •Investigates and writes reports on accidents, incidents, suspicious activities, safety and fire hazards and other security related situations •As a primary point of contact for both employees and patrons, it is imperative that a security guard acts always in a professional manner. •Listens with empathy to employee and patrons' issues and concerns. •Responds to security and fire alarms, medical emergencies, crimes-in-progress, non-criminal incidents and natural disasters. •Respectfully enforces all gallery policies to visitors and staff. Requirements •High school diploma or equivalent. •Must be at least 18 years of age. •Security experience is preferred, but not necessary. •Current NY State Security License required prior to start •Good working knowledge of security operations, safety practices in a business environment and enforcement procedures. •Strong written, verbal and oral communication skills.  

403 Main Street, Suite 200
Buffalo, NY 14203

Organizational Description: Algonquin Studios is a professional services firm providing world-class software development, web design and web content management systems, and business and technology consulting since 1998. Algonquin Studios provides expert business solutions for many industries including health care, legal, financial, and not-for-profit. 

611 Jamison Road
Elma, NY 14059

Organizational Description: AMS Servicing is headquartered in the Buffalo suburb of Depew, NY, and specializes in providing clients with access to a scalable Prime and Special Servicing platform that will help meet their long-term servicing objectives and create long-term loan servicing solutions. As a national servicer of residential and small balance commercial mortgages, AMS is focused on creating value for its clients, which include some of the nation’s leading banks and investment funds. In addition, AMS is a provider of superior component default servicing. 

350 Essjay Rd., Suite 300
Williamsville, NY 14221

Organizational Description: AXA Advisors is the network of financial consultants and professionals representing AXA Financial in communities around the U.S. These are the people who meet with clients every day to help them develop customized investment, risk management and financial planning strategies. AXA serves 80 million individual and corporate clients worldwide and has $1.46 trillion in assets under management, $126 billion in revenues and 210,000 employees and exclusive sales associates around the world. • #3 on the Fortune Global 500 by Industry • #6 on the Fortune “Global Most Admired Companies” • #9 on the Fortune Global 500 World’s Largest Corporations  

180 Oak Street
Buffalo, NY 14203

Organizational Description: Local not-for-profit agency that has been providing innovative, individualized services to individuals with developmental disabilities for over 24 years. 

50 Thielman Drive
Buffalo, NY 14206

Organizational Description: Curtis Screw Co. was founded in 1905 by Frank O. Curtis in Buffalo, NY. Mr. Curtis formed Curtis Screw Company to produce and sell his five-spindle screw machine, for which his father held patents dating back to 1891. The Company evolved and by 1970, Curtis Screw was ranked as one of the nation's leading manufacturers of machined metal components. As Curtis celebrates its 105th anniversary, annual sales exceed $65 million. Curtis occupies over 200,000 sq.ft. in three locations with nearly 350 employees. We attribute our long-standing success to our employees' commitment to the highest standards of quality and continuous improvement.  

1 Bills Drive
Orchard Park, NY 14127

Organizational Description: Delaware North Companies is one of the world's leading hospitality and food service providers. The company was founded by the Jacobs brothers in 1915 in Buffalo, NY, where the company’s headquarters still resides. Its family of companies includes Delaware North Companies Gaming & Entertainment, Parks & Resorts, Travel Hospitality Services, Sportservice, Delaware North Companies International, American Park 'n Swap and the TD Garden in Boston, MA. Delaware North is one of the largest privately held companies in the United States with more than $2 billion in annual revenue and more than 50,000 associates serving millions of customers in the United States, Canada, Australia, New Zealand and the United Kingdom. 

Buffalo, NY 14202

Organizational Description: Since Delta Sonic was established in 1967, we have earned a reputation for value, quality, and integrity in the car care industry. We are one of the nation's largest providers of professional car care services with 28 locations and growing, in three different states. Are you ready to join our winning team? We provide our employees with high-caliber hands-on training, great benefits...including scholarship programs, flexible work schedules, and advancement opportunities. All you need is a great customer service-focused attitude and the DRIVE to succeed!  

2421 Harlem Road
Buffalo, NY 14225

Organizational Description: Provider of Copier Based Office Technology Products, Document Management Software, and service. 

3356 Southwestern Blvd
Orchard Park, NY 14127

Organizational Description: Enterprise Rent-A-Car Enterprise Rent-A-Car is owned and operated by St. Louis-based Enterprise Holdings, a privately held company which, through its regional subsidiaries, also owns and operates the Alamo Rent A Car and National Car Rental brands. Known for exceptionally low rates and outstanding customer service, Enterprise is an internationally recognized brand with more than 6,000 neighborhood and airport locations in the United States, Canada, the U.K., Ireland, and Germany. Moreover, with more than 5,500 offices located within 15 miles of 90 percent of the U.S. population, Enterprise Rent-A-Car offers a wide variety of car leasing, vanpooling, car sharing and hourly rental programs – and local car rental customers are picked up at no extra cost. Enterprise is repeatedly ranked by BusinessWeek magazine as one of the “50 Best Places to Launch a Career” and one of the largest college recruiters in the United States as reported by Diversity Employers magazine (formerly The Black Collegian magazine) and Enterprise recently published its second annual Sustainability Report outlining the company’s environmental stewardship and long-term commitment to the sustainability of the car rental business.  

25 Northpointe Pkwy, Suite 200
Amherst, NY 14228

Organizational Description: At Fetch Logistics you can forget the boring 8-5 workday grind and instead experience a fast paced and exciting work environment where hard work is rewarded. We are a growing sales organization looking for individuals that are driven, goal oriented, and money motivated to join our talented group of professionals. If you are looking for a competitive base salary, unlimited earning potential, and advancement from within – apply today!  

480 CrossPoint Parkway
Getzville, NY 14223

Organizational Description: Fidelis Care offers free or low-cost comprehensive health insurance, including Medicaid Managed Care, Medicare Advantage, Child Health Plus, and products available through NY State of Health: The Official Health Plan Marketplace. Additionally, Fidelis Care offers Managed Long Term Care products for adults who qualify for nursing home care, but are capable of staying safely in their own homes with the right care and support. Fidelis Care works closely with a variety of providers, schools, and community partners to reach local residents who need health insurance. Fidelis Care's regional offices are located in New York City (Greater Metropolitan); Albany (Northeast); Syracuse (Central); and Buffalo (Western), with satellite offices in Suffern, Poughkeepsie, and Rochester. There are also a variety of community offices across the State. 

300 Airborne Parkway, Suite 216
Cheektowaga, NY 14225

Organizational Description: Who we are . . . First Investors Corporation is a Wall Street-based financial services firm, established in 1930. We are proud of our long history of helping clients with their financial needs including college funding, tax savings and preparing for retirement. Our philosophy is that we connect “Main Street to Wall Street.” Our one-on-one approach to clients is unique in our industry. We retain our clients and attract new clients because we stay in touch regarding their financial situation, risk tolerance and future financial goals. One of the most rewarding aspects of working for us is the fact that we make a significant difference in the lives of others – for our clients and our representatives. Products we offer . . . Mutual Funds Life Insurance (Whole Life, Term Life & Variable Life) Annuities Retirement Vehicles Education Plans  

636 Girard Ave
East Aurora, NY 14052

Organizational Description: A trusted name in early childhood development, Fisher-Price is the most widely recognized brand of infant and preschool toys in the industry. At Fisher-Price, we challenge ourselves to strive for excellence and to exceed our consumers' and partners' expectations by offering products and services consumers can trust to improve their family's lives. As an intern/employee, you'll have the opportunity to build on these values and become part of a unique team oriented environment that fosters innovation, idea sharing and leadership. Fisher-Price is a wholly owned subsidiary of Mattel, Inc., the worldwide leader in toy products. Mattel's best-selling brands are Barbie®, Hot Wheels®, Fisher-Price® and American Girl®. Visit  

10 Symphony Circle
Buffalo, NY 14201

Organizational Description: Non-profit Human Services agency working with at-risk families and youth providing Educational, Residential, and Community Services. 

300 crosspoint parkway
Getzville, NY 14068

Organizational Description: Driving your career. Insuring your future. For more than 75 years, GEICO has stood out from the rest of the insurance industry! We are one of the nation's largest and fastest-growing auto insurers thanks to our low rates, outstanding service and clever marketing. We're an industry leader employing thousands of dedicated and hard-working associates. As a wholly owned subsidiary of Berkshire Hathaway, we offer associates training and career advancement in a financially stable and rewarding workplace. Our associates' quality of life is important to us. Full-time GEICO associates are offered a comprehensive Total Rewards Program*, including: * 401(k) and profit-sharing plans * Medical, dental, vision and life insurance * Paid vacation, holidays and leave programs * Tuition reimbursement * Associate assistance program * Flexible spending accounts * Business casual dress * Fitness and dining facilities (at most locations) * Associate clubs and sports teams * Volunteer opportunities * GEICO Federal Credit Union * Benefit offerings for positions other than full-time may vary. GEICO is an equal opportunity employer. Background and credit checks, hair or urine drug testing, and health assessments are required as part of our pre-employment process. 

10 Sheridan Drive
Tonawanda, NY 14150

Organizational Description: Goodyear is one of the world's largest tire companies. A Fortune 500 company, we employ approximately 69,000 people and manufacture our products in 52 facilities in 22 countries around the world. We have built our foundation on a commitment to forward-thinking innovation, and our industry-leading new product engine helps us bring new products to market that feature the latest advances in materials and technologies. At Goodyear, we embrace the diversity of our workforce and value the contribution of our associates. We strive to provide associates with a safe work environment, the resources they need to do their jobs and ample opportunities for growth. For more information, go to 

Two Fountain Plaza
Buffalo, NY 14202

Organizational Description: Hyatt has recently been named to Fortune Magazine's Top 100 Places to Work list. 

2175 Military Road
Tonawanda, NY 14150

Organizational Description: Established in 1961, IMA is world leader in the design and manufacture of automatic machines for the processing and packaging of pharmaceuticals, cosmetics, tea, coffee and food. IMA has more than 3,400 employees with 22 production plants in Italy, Germany, UK, USA, India and China. The Group's organizational structure features two main brands: IMA INDUSTRIES and IMA PHARMA. IMA LIFE is a division of IMA PHARMA. We manufacture freeze drying equipment for the pharmaceutical industry. IMA LIFE is located in Tonawanda, New York. IMA INDUSTRIES, the non-pharmaceutical sector of the IMA Group, is located in Bologna, Italy. 

1759 Wehrle Drive
Williamsville, NY 14086

Organizational Description: Ingram Micro, Inc., a Fortune 100 company, is the world's largest distributor of technology products. As a vital link in the technology value chain, Ingram Micro creates sales and profitability opporutnities for vendors and resellers through unique marketing programs, outsourced logistics, technical and financial support, managed and cloud-based services, and product aggregation and distribution.  

932 Kenmore Ave
Buffalo, NY 14216

Organizational Description: Telecommunications Sales and Promotions Organization 

61 John Muir Drive
Amherst, NY 14228

Organizational Description: LocalEdge, a Hearst Media Services Company, is a Division of Hearst Communications, Inc. As a premier multi-media organization, LocalEdge has been leading the transition to web-based advertising for small to mid-size businesses across all industries. Today, through continued development of proprietary technology and strong vendor relationships that include major search engines, social network sites and other leading tech-focused companies, LocalEdge offers a full line of digital marketing products that help its customers reach and interact with today’s consumer. With our commitment to quality service LocalEdge is A Google Premier SMB Partner. Our core product set represents 20 full vendor integrations and multiple API feeds from industry leaders that are tied together with our state-of-the-art customer dashboard that features easy to understand proof-of-performance reporting. LocalEdge also provides fulfillment to a growing network of business partners within its LocalEdge Advantage Partnership channel including media outlets from A.H. Belo Corporation, Cablevision, Daily News L.P., The Star Tribune Company, WEHCO Media, Inc., and parent Hearst Corporation among others.  

6450 Transit Road
Depew, NY 14043

Organizational Description: LoVullo is an innovator in providing a wide variety of specialty and hard-to-place lines of insurance. We have become an industry leader by providing superior service and maintaining strong and profitable relationships with select companies and independent producers. We offer a wide range of careers in insurance underwriting and processing, administration, accounting, information technology and premium finance. If you are someone who is professional, hard-working and looking for a rewarding career, we invite you to join the LoVullo team!  

207 Commerce Dr
Amherst, NY 14228

Organizational Description: Mainstreethost is a digital marketing agency founded in 1999 and located in the suburbs of Buffalo, N.Y. We also have a secondary office in Las Vegas. For 15 years we’ve been helping businesses around the world develop strong, successful online presences. Our 200 employees work with small, medium-sized, and big businesses, helping them improve search engine rankings, attract new customers, and generate high-quality leads. 

300 Corporate Parkway Suite 216N
Amherst, NY 14226

Organizational Description: MassMutual provides its clients with life insurance, disability income insurance, long term care insurance, retirement/401(k) plan services, and annuities. Fortune 500 company that has been in business in Buffalo for over 125 years.  

2700 North America Drive
West Seneca, NY 14224

Organizational Description: As the leader in pharmaceutical distribution and supply chain management, McKesson Pharmaceutical delivers supply, technology and care management solutions to over 26,000 retail and 5,000 health system pharmacies nationwide. Our company includes three segments: Our domestic network of distribution centers ensures that our customers - and their patients - receive the right medicines and medical supplies at the right time. Our IT segment provides service and support for more than 2,400 systems in independent, chain, hospital, clinic and nursing-home pharmacies across the country. We work hard so that pharmacists can spend their time on patients - not paperwork. Our Center for Financial Services plays a critical role in ensuring that hospitals, pharmacies and retail chains receive pharmaceutical products quickly - usually within 24 hours. Our entire team works to ensure patients receive their medications efficiently and begin the process of healing. 

6400 Main Street
Williamsville, NY 14221

Organizational Description: Media Sales Plus, Inc. is a preeminent multi-media sales entity with a focus on streamlined, scalable and turnkey solutions for our client partners. At MediaSales Plus, Inc., we are highly effective in delivering superior sales performance across multi-media landscapes for all types of media entities while providing outstanding customer service to our strategic partners and their customers. Our Mission is also to maintain employee satisfaction while creating an environment where there is opportunity for personal and financial growth. 

250 Main Street
Buffalo, NY 14202

Organizational Description: Merchants Insurance Group, with its headquarters in Buffalo, New York, is comprised of Merchants Mutual Insurance Company and Merchants Preferred Insurance Company. Our companies provide a variety of property and casualty insurance products for commercial and personal lines. Merchants provides high-quality and affordable insurance for home owners, automobile owners, and many businesses, such as contractors and business owners. Merchants operates in Massachusetts, Michigan, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island and Vermont.  

6363 Main Street
Williamsville, NY 14221

Organizational Description: National Fuel Gas Company (NYSE: NFG) is a multi-billion dollar diversified energy company with corporate headquarters in Williamsville (Buffalo), New York. The Company holds assets that span nearly every facet of the natural gas industry, including Utility, Pipeline and Storage, Exploration and Production and Energy Marketing. National Fuel’s history dates to the earliest days of the natural gas and oil industry in the United States, and the Company has been responsible for many industry firsts.  

9910 Blewett Ave
Niagara Falls, NY 14304

Organizational Description: The Air Guard offers a part-time position that can make a big difference in your life. We provide state-of-the-art training in a wide range of high-tech positions. The result is real-world career skills that employers are looking for - the kinds of skills that can make all the difference in today's competitive job market. The Air Guard can also help with college tuition. And since the Air Guard allows members to serve part-time at a unit close to home, they can also pursue a civilian career in their chosen field. The Air Guard also offers many federal benefits to unit members and their families, such as the Base Exchange, Commissary, use of Morale Welfare and Recreation facilities, life insurance at reduced rates, and low-cost health and dental insurance. In addition to the federal benefits listed above, each state may offer additional benefits for their members in the Air National Guard. 

1135 Millersport Highway
Amherst, NY 14226

Organizational Description: Automotive sales and service. Northtown Automotive has 8 locations ......All in the Amherst area. We represent 17 franchises and have been selected as "ONE OF THE BEST PLACES TO WORK IN WESTERN NEW YORK". 

54 Riverdale
Buffalo, NY 14207

Organizational Description: The Northtowns Boys and Girls Club provides services in 5 core program areas to all youth, especially those from disadvantaged circumstances with a primary goal of helping them become responsible, productive and caring citizens. 

201 Varick St. Ste. 1025
New York, NY 10014

Organizational Description: Since 1961, Peace Corps volunteers have worked to build international peace and friendship. Volunteers serve for 27 months, working with local community members on projects in the areas of education, youth outreach and community development, business, agriculture, environment, and health. Coming from all walks of life and representing the rich diversity of the American people, volunteers bring their skills and life experiences to where they are needed most. Peace Corps volunteers receive round-trip transportation overseas, a monthly living allowance, full medical/dental coverage, student loan deferment, 24 vacation days per year, and a $7,425 bonus after completion of service. Learn more at !  

621 Delaware St.
Tonawanda, NY 14150

Organizational Description: If you are committed to moving your career forward, then Rite Aid has the job for you. Build your future with us and we’ll provide you with a strong support team, advancement opportunities at every level, and training programs that guide you on your path to success. Because our goal is to provide quality care and services for our customers, we value the efforts of everyone who works with us. Pharmacy and corporate interns, retail associates, pharmacists, customer service representatives—everyone at Rite Aid plays an integral role in preserving customer loyalty and delivering the highest quality of care.  

310 4th Street
Niagara Falls , NY 14303

Organizational Description: Western New York's premier resort & gaming destination with three distinct locations thoughout New York: Niagara Falls, Salamanca, and downtown Buffalo.  

25 Palestine Avenue
Chautauqua, NY 14722

Organizational Description: The Spencer....more captivating than your favorite storybook! A four-season Western New York Theme Hotel and Resort with rooms dedicated to famous authors, in the heart of Chautauqua Institution. Celebrating over a century of hospitality and more with our second season of enrichment workshops. All of our special packages feature one-of-a-kind spa services with world-class meals. Our spacious , comfortable and suites make this Western New York Theme Hotel ideal for families and business events. 

40 La Rivier Dr. Suite 300
Buffalo, NY 14202

Organizational Description: onsumers want all the content and services they can imagine—any time, anywhere and on the device of their choosing. Consumers are clamoring for it. Industry is struggling to deliver it. Enter Synacor, making it all possible. We're the leading provider of next-gen startpages, award-winning TV Everywhere solutions and cloud-based Identity Management (IDM) services. We do our behind-the-scenes tech work on behalf of our customers: cable, satellite, telecom and CE companies. And it all happens in the cloud (and in Buffalo, Boston, Toronto and China). What we do is hard. But Synacor makes it easy so consumers have all the fun. And the best part? All the credit goes to our customers. How do we make our money? Some fees, but predominantly based on a Digital Advertising model, specifically search and display. 

315 West 36th Street, 6th Floor
New York, NY 10018

Organizational Description: Teach For America is the national corps of outstanding recent college graduates and professionals – of all majors, backgrounds, and career interests - who commit to lead students to academic success for two years in urban and rural public schools and become lifelong leaders in expanding educational opportunity. This year, over 10,000 corps members are teaching in over 48 regions across the country, while over 30,000 Teach For America alumni continue working from inside and outside the field of education for the fundamental changes necessary to ensure educational excellence and equity is a reality for all students in our country.  

7820 Crescent Executive Drive
Charlotte, NC 28217

Organizational Description: Time Warner Cable owns and operates 53 sports, news, and local programming channels: • Thirty-one local news or news-related channels (news/weather/traffic.) • Sixteen sports channels, including TWC SportsNet and TWC Deportes. • Four hybrid channels featuring a combination of local sports, news, and lifestyles. We are currently recruiting for editorial and operations positions for our channels.  

389 Elmwood Avenue
Buffalo, NY 14222

Organizational Description: Located in Erie County, New York, Transitional Services, Inc. (TSI) has assisted individuals with mental illness since 1972. A nonprofit organization, TSI offers recovery services and support in community-based residential settings. Consumers are given the opportunity to acquire the skills and confidence necessary for independent living, and our trained staff provides person-centered rehabilitation and case management services which promote recovery.  

60 Lakefront Blvd
Buffalo , NY 14202

Organizational Description: Travelers is a Fortune 500 company with a rich history and over 33,000 employees in locations across the country providing Business and Personal Insurance, supported by a world-class Claim organization. Travelers has built a solid reputation as a leading insurance company, employs some of the most talented, passionate people in the industry and provides endless opportunities for those willing to reach for them. At Travelers, you’ll discover a workplace full of personal and professional growth opportunities where your efforts are recognized and rewarded. 

520 Lee Road, #208
Amherst, NY 14228

Organizational Description: Marine Corps Officer Commissioning Program 

651 Dick Rd
Depew, NY 14043

Organizational Description: Wegmans is a major regional supermarket chain, and one of the largest private companies in the United States. Headquartered in Rochester, New York, Wegmans is a privately held, family-owned company, founded in 1916 by the Wegman family. Wegmans currently operations 10 stores in the Buffalo area. Wegmans ranked #12 on FORTUNE magazine's 2014 list of the 100 Best Companies to Work For. Wegmans has been on the list every year since it began in 1998, and in 2005, ranked #1. Knowledgeable people delivering incredible service— that's what we’re all about. As a member of the our Wegmans family, you'll support our mission of help, health, and affordability for our customers in a uniquely diverse setting—less like a grocery store and more like an indoor street of shops. Our people have a genuine sense of pride in the exceptional products we offer in every department. Growing your career at Wegmans means that you will be given the opportunity to improve every day. No matter what part of the company you work in, you will be engaged in the business, support what we do, and continue to learn and grow. We believe that we can achieve our goals only if we fulfill the needs of our own people. To our customers and our people we pledge continuous improvement, and we make the commitment: "Every Day You Get Our Best"  

2077 Elmwood Avenue
Buffalo, NY 14207

Organizational Description: WIVB News 4 and CW 23 serve Western New York with the region’s best local news, the area’s most dependable forecast, and up-to-the -minute Breaking News coverage, on air, on and the News 4 Smart Phone app. With seven and-a-half hours of local news weekdays, News 4 surpasses all other Buffalo TV stations in its commitment to live news, and with, News 4 reaches three-quarters of a million unique users every month. WIVB/News 4 and CW 23 employ a variety people with wide-ranging skills, from technicians who operate highly specialized broadcast equipment, to reporters who gather the latest news; Sales staff who sell broadcast time to graphic designers and marketing staff. People who work at the News4/CW 23 must be disciplined, thrive under the pressure of tight deadlines, and have a sincere desire to be number one.  

699 Hertel Avenue - Suite 100
Buffalo, NY 14207

Organizational Description: Television Broadcasting 

6400 Sheridan Drive
Williamsville, NY 14221

Organizational Description: This is a paid Internship Position Summary: Support agent is responsible for providing world-class service to Yahoo! Customers by resolving customer inquiries through multiple contact channels, including phone and chat. The successful representative will address and resolve customer inquiries to ensure first contact resolution. Additionally, the representative is responsible for making every customer interaction count through a relationship building consultative servicing approach that involves identifying opportunities to make every customer successful. The CM should have high levels of discretion, with experience in handling highly sensitive material and should be well organized with the ability to work independently in a dynamic, fast-paced environment, multi-task, prioritize workload and should have solid decision making skills. They will be required to consistently contribute ideas to further improve Customer Care and our customers’ experience with Yahoo!. Primary Responsibilities: • Provide world-class service to all Yahoo! Customers in a customer centric environment • Successfully resolve complex customer e-mail and telephone inquiries through the use of multiple customer support tools • Assisting customers with inquiries while providing consultative support and recommendations • Document in detail all interactions with customers • Effectively articulate complex information to a variety of technical and non technical customers • Educate customers on products and help customers to be successful • Identify and evaluate opportunities to increase customer retention and satisfaction through the use of up/cross selling products and services • Successfully performs against department scorecard metrics including Quality Assurance, Average Handle Time, and Customer Satisfaction Rating Qualifications and Skills: • World-class customer service focus and interpersonal skills with superior verbal and written communication skills • Proven ability to communicate complex technical problems in "customer friendly" language • Exceptional interpersonal skills and commitment to customer satisfaction • Proven ability to work in a high paced, nimble, and fluid work environment • Demonstrate superior troubleshooting skills with hardware and software applications in a PC/Mac environment, ability to think outside of the box and find creative ways to solve customer problems • Must demonstrate effective oral and written communication skills and the ability to work cooperatively with internal and external business partners • Proven ability to work independently in a fast-paced environment • Intermediate knowledge of Microsoft Office suite • Well organized with the ability to multi-task and prioritize workload • Schedule flexibility • College degree with a 3.5 GPA or better  

Updated: 3/6/2014